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Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

NomadA32
New Poster

Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

Couldnt find anything when I searched, received equipment and switching from WOW to Xfinity. Modem is Nighthawk Nightgear C7100v.

 

Went to install and xfinity can't download to the modem, did recommended reset nothing. she suggested we try the cable boxes. hooked up the main box and after welcome screen and such the red RESET screen showed up.  She then says a technician will have to come out now and do the install. I am beyond irritated now. All the connections in the house are new (within 6 months) I am at a loss of what to check at this point.

 

The only cablecoming into the house is from WOW, do they need to install a new line coming into house now? They are also now charging for a technician to come out on new service after I was told that the self install process would take no time at all. I already hate comcast, and thought of just cancelling it and going to Uverse and using my fire stick.

 

Any ideas on what can be done is greatly appreciated

EG
Expert

Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

If the cable was previously connected to a WOW coax cable feed, then there is no getting around it. You'll absolutely need a tech out to connect up to a live Comast feed.



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andyross
Silver Problem Solver

Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

Each cable company has it's own cable lines. Any cables coming into your house will need to be physically changed to connect to Comcats's cable.

strega7
Regular Contributor

Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

They probably thought a self-install would work because the house was connected to Comcast in the past.  However, lots of installers like to cut old connections or reuse the other guy's wire(s) to make his job easier.  I always watch installers closely.