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Self Install Kit - No Signal In Coax Line

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Regular Visitor

Self Install Kit - No Signal In Coax Line

I recently got a self install kit delivered and plan to use my own modem.  I have the modem plugged in but there doesn't appear to be a signal in the line going to the modem.  The lady who owned the place before me had AT&T internet.  I'm thinking that my outside line isn't connected to the comcast hardline at the hub?  If I locate the hub is this something I could easily switch or does a tech need to do it?

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Expert

Re: Self Install Kit - No Signal In Coax Line

Is the "Online" indicator light on the modem lit steadily ? If not, it's probably best to get a tech out to investigate / hook the line up to the Comcast feed.



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Regular Visitor

Re: Self Install Kit - No Signal In Coax Line

No it's not and that's the issue I think.  I was going to attempt it myself or at least take a look at the cable hub because to get a tech out now is probably impossible.  I'm reading on here that people can't even get through to customer service on the phone so I have no idea how I would go about requesting a tech to come out here.