Community Forum

Selective Lagging

Highlighted
Regular Visitor

Selective Lagging

I've been having alot of lag trying to play League of Legends the past month. The issue is unique only to League, as all the other games (many of which are much, much more taxing on my computer) run fine. After talking with League's support team, they narrowed it down to a definite issue with the ISP. I tried contacting Comcast's support team, but the lady I was connected to could only do basic things like reset my modem and open my ports, among other things I have tried weeks ago to zero success.

 

I've tried to connect to the advanced team with the number she gave me to serious frustration. Both the direct number and the main hotline number for being transfered that I was given just lead me straight to the automated service robot, which is completely unhelpful in getting me to the advanced team.

 

After sending the support team at League a few logs, and from my own trace route tests to League's game servers, I know my issue is getting a solid connection to actually go through. I'm especially getting stopped and slowed down at several nodes, the worst of which is comcast-gw.la1.unitedlayer.com at 75.149.228.202. According to the guys at League, it's spitting out a nasty 1600 ping spike at me. I just need someone who can ACTUALLY help me now, since apparently I can't get in touch with the actual advanced help team.

And to re-iterate; my internet is fine. I can connect to the internet JUST. FINE. My problem is selectively targetting my being able to play League of Legends. I do NOT need to reset or restart my modem again for the 30th something time.

Highlighted
New Poster

Re: Selective Lagging

I'm having the same exact issue, Riot Games made me run tests to figure out the cause of the problems and it was narrowed down to Comcast. I had about 5 people show up to my house to redo my lines, replace splitters and extenders in the lines, got a new modem. Literally nothing has helped I even port forwarded all of the ports for League for my pc. I am hardwired into the modem. It's been going on for about 2 months now maybe longer and it's honestly unuseable and a joke that I am forced to pay for Comcast here because there is no other internet service where I am located. I am on the highest performance package I can pay for and even got some upgrade that was support to improve the performance even more. Every time I call them it's the same "let me restart your router for you for the 20th time" The router doesn't need to be restarted 40 times a day to use internet I don't get why it's so hard to get to a single customer support agent that can read my logs and realize there is an issue with the ISP I've done everything I possibly can to fix this and it's still not fixed.

Highlighted
Expert

Re: Selective Lagging


@VirtusTenebrae wrote:

And to re-iterate; my internet is fine. I can connect to the internet JUST. FINE. My problem is selectively targetting my being able to play League of Legends. I do NOT need to reset or restart my modem again for the 30th something time.


What makes you think this is a Comcast issue if your internet is working just fine otherwise, plus the server you identified as the problem isn't even a Comcast domain, and the game itself isn't owned by Comcast?

Unitedlayer.com is a Cloud Datacenter hosting site. My guess is this particular server is being overwhelmed because of a lot of people are playing due to shelter at home orders. 

 

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Selective Lagging

Please review Internet Troubleshooting Tips and post your modem or gateway's stats as outlined in that thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Selective Lagging


@VirtusTenebrae wrote:

 

After sending the support team at League a few logs, and from my own trace route tests to League's game servers, I know my issue is getting a solid connection to actually go through. I'm especially getting stopped and slowed down at several nodes, the worst of which is comcast-gw.la1.unitedlayer.com at 75.149.228.202. According to the guys at League, it's spitting out a nasty 1600 ping spike at me. I just need someone who can ACTUALLY help me now, since apparently I can't get in touch with the actual advanced help team.


Please post that entire trace route output.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Contributor

Re: Selective Lagging

Lag/latency is experimentally the same no matter which internet tier, no matter how much you pay.   It is only dependent on signal propagation speed in miles per hour.   Also the buffering delay per hop is experimentally the same no matter which internet tier you select.   Consider to benchmark your latency/lag in milliseconds now with your current setup.   Then return all rented equipment to comcast.   Drop to lowest *starter* tier, buy any supported-by- comcast modem at retail and measure the latency when hard-wired to that.    Please let us know what you think, <Edited>.   Especially if you go for it I hope you will let us know how you like saving $ per month and having a more reliable setup.    Best regards. 

Highlighted
Regular Visitor

Re: Selective Lagging

A WinMTR of my connection during a game (~5min.).

 

A tracert of the same IP, not during a game.

 

A tracert of a different IP which is recommended by Riot's support site for tracert tests, also not during a game.

 

 

Highlighted
New Poster

Re: Selective Lagging

Same issue here and mine started BEFORE the corona lockdown. This has been going on since Feb. Spent literally 5 hours dealing with comcast support today and got exactly ZERO accomplished. 

 

 

 

Tracing route to 192.64.170.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 40 ms 17 ms 19 ms 96.120.16.121
3 28 ms 17 ms 49 ms 68.85.255.217
4 61 ms 17 ms 17 ms ae-2-rur01.strack.tx.houston.comcast.net [68.85.246.165]
5 14 ms 24 ms 14 ms ae-8-ar01.bearcreek.tx.houston.comcast.net [68.85.87.197]
6 24 ms 57 ms 145 ms be-33662-cr02.dallas.tx.ibone.comcast.net [68.86.92.61]
7 128 ms 23 ms 39 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net [68.86.85.194]
8 26 ms 26 ms 25 ms comcast-gw.la1.unitedlayer.com [75.149.228.202]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * *