Regular Visitor
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2 Messages
Second ip address SB8200 modem
Hello,
I recently purchased SB8200 modem, can Comcast employee help me with obtaining second IP address?
Thanks
I recently purchased SB8200 modem, can Comcast employee help me with obtaining second IP address?
Thanks
Accepted Solution
CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Welcome to the Xfinity Forums, ozgajobs!
We appreciate you reaching out to us with your multi-ip request. As EG mentioned, it has been phased out in most areas, and checking your local rate card is a great way to check that!
Regardless, I'd be more than happy to go over that with you and help confirm if that is an available service for you. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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Andyr1
Gold Problem Solver
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8K Messages
5 years ago
There are several threads about this. Generally, Comcast does not offer multiple IP addresses to residental services.
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EG
Expert
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111.5K Messages
5 years ago
First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;
https://www.xfinity.com/support/rate-card/
It's a PDF.
Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".
If nothing is listed then it's likely to have been discontinued in your local market area.
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ozgajobs
Regular Visitor
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2 Messages
5 years ago
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EG
Expert
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111.5K Messages
5 years ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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