Hi Comcast forum-eers,
I'm hoping to activate a second service at a residential address. The homeowner is worried activating the second service will disrupt theirs. I have my modem plugged in and powered on and I'm ready to activate my service. Based on the information below, can you see a reason I shouldn't complete the activation?
The Comcast signal comes into a powered CSMAPDU5VP MoCA amplifier (with MoCA filter) where the signal splits into two:
1. The first line goes to the homeowner's modem, a Technicolor CGM4140COM (modem 1);
2. The second line goes to my modem, a Netgear CM400 (modem 2).
The coaxial signal to each modem is acceptable:
1. Modem 1 https://imgur.com/a/cHO9p3V
2. Modem 2 https://imgur.com/a/AWRJZCU (the high number of uncorrectables has remained the same for at least the past four hours)
(Acceptable according to all sources considered, such as https://www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 and https://www.motorolacable.com/documents/CableConnection.pdf)
What do you think? Thanks for considering!
Solved! Go to Solution.
You can only have one activated modem for internet per account. You would need a second account. Completing activation will de-activate the original modem
Maybe the OP can have their own account and service installed using the address that includes 'Apt 1' or something like that to uniquely identify a new cable connection.