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Second IP address to be used with SB8200

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Regular Visitor

Second IP address to be used with SB8200

Hello,

 

I have seen here many success stories of adding a second IP address to be used with Arris SB8200 modem. My calls to Xfinity support were unsuccessfull though, nobody would understand my question. Can anybody help me please? @ComcastAlly@ComcastMorgan, can you help please?

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Expert

Re: Second IP address to be used with SB8200

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 



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Regular Visitor

Re: Second IP address to be used with SB8200

I'm having the same issue. Just upgraded to the SB8200, which was a pain in and of itself, and was told I can't have two IP Addresses. That is something only for business customers. On the forums I've seen other people say it's been done after speaking with someone at comcast. Going to call again.

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Regular Visitor

Re: Second IP address to be used with SB8200

Thank you for your reply. I was reasding that very often it is possible to have a second IP address even if the pdf doc does not show this. And I am reading very recent posts here , less than a month ago, that mention successfully adding the second IP address. I need to know for sure. Why would not it be given to me if it will share the same traffic / bandwidth? It is just an address. 

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Expert

Re: Second IP address to be used with SB8200

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Second IP address to be used with SB8200

Hi there, Comcuser. 

 

I would love to help look into this for you. I will need to have your account information pulled up first. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Second IP address to be used with SB8200

Hello ChrisSoflo. Thank you for visiting and posting on our Forum. I can assist with reviewing your account for the option to add an additional dynamic IP address, for your second ethernet port. Please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.



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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!