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First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;
https://www.xfinity.com/support/rate-card/
It's a PDF.
Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".
If nothing is listed then it's likely to have been discontinued in your local market area.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi there, LucyP. Thanks for posting here for support! You have come to the right place for help. While the second IP address service/feature is in fact in the process of being phased out, I can absolutely check to see if this is something available to you now.
I saw you already sent me a PM, so I will reply to that shortly. Thanks!
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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