This has been escalated to the Comcast corporate employees that are available to these boards.
You should get a reply here in your topic. Good luck !
Greetings, @ajarroutine! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand needing to obtain a 2nd IP for that modem. I would like to see if this is currently available in your area. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Sure ! Done.
Hi SVicini. Welcome to the Xfinity Forums and thank you for posting. I can help review your account and check to see if we have second dynamic IP addresses available at your location. Please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.