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Second IP Address needed for SB8200

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New Poster

Second IP Address needed for SB8200

I have the same question as in
https://forums.xfinity.com/t5/Your-Home-Network/Second-IP-Address-needed-for-SB8200/td-p/3311835

Making a duplicate thread as requested in that posting.

I'd like to know if 2nd IP addresses are available in my area. I'll happily message any employee that can help.
I do not see additional IPs listed on my areas rate card.
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Expert

Re: Second IP Address needed for SB8200

This has been escalated to the Comcast corporate employees that are available to these boards. 

 

You should get a reply here in your topic. Good luck !



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Official Employee

Re: Second IP Address needed for SB8200

Greetings, @ajarroutine! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand needing to obtain a 2nd IP for that modem. I would like to see if this is currently available in your area. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Second IP Address needed for SB8200

As do I.

with working from home, a second IP would really help. we have a XB7. @EG, could you do the same for us with escalating this to someone?

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Expert

Re: Second IP Address needed for SB8200

Sure ! Done.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Second IP Address needed for SB8200

Hi SVicini. Welcome to the Xfinity Forums and thank you for posting. I can help review your account and check to see if we have second dynamic IP addresses available at your location. Please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 



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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Second IP Address needed for SB8200

@ComcastJoeTru 

sorry for my delay. i sent you a message this morning

 

thanks