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Second IP Address for Arris SB8200

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New Poster

Second IP Address for Arris SB8200

I have recently purchased an Arris SB8200 cable modem. I called Xfinity customer service to configure a second IP so I can connect one port directly to the PC and second to my router. Looks like the xfinity customer service rep did not understand my request. I have read multiple threads here that it may still be possible to configure a second IP. Can someone let me know what may be needed? I know they are phasing this out but the option may still be available. 

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Expert

Re: Second IP Address for Arris SB8200

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Second IP Address for Arris SB8200

Hi there, niketpatel12. Thanks for reaching out to us here in the community! We are glad to have you. 🙂 We can absolutely look into this for you and let you know if we have the option to add an additional IP.

 

To get started, please send me a PM with your first and last name. We will go from there!

 

Talk soon.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!