Upgraded modem to an SB8200 and service to gigabit but the modem has been unable to download the provisioning software version "d11_m_sb8200_gigabit_c01.cm". Just fails over and over. I get maybe 300-400mb with my current connection which is set to gigabit. Any ideas or workarounds to get the provisioning software installed onto it so I can get the speeds I pay for??
@Bendabutcha, thanks for taking the time to reach out to us regarding your software issue on your modem. I am so sorry for the delay in our response. We are working as diligently as possible to ensure that we get to everyone as quickly as possible so I truly appreciate your time and patience. I would love to get to the bottom of the update issues. Can you please reach out through private message(this link will tell you how https://comca.st/2M7TjOG) with your first and last name, name on the account if different and service address?