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SURFboard SBG6580

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New Poster

SURFboard SBG6580

I just bought the Arris Surfboard SBG6580 and have been trying to setup my wifi for a few days! I followed all the instructions to setup my wifi name and password, however when I log on to my xfinity account it states:

We cannot display your network name and password because you are using an unsupported Xfinity or personal device.

 

However, before I made this purchase I made sure to check the list of compatible devices and it is indeed listed. Any help and advice is much appreciated. 

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New Poster

Re: SURFboard SBG6580

Same question. Same device. Says “cannot recognize this device. Call” When I call the assistant hangs up.
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Diamond Problem Solver

Re: SURFboard SBG6580

That’s how it’s supposed to work when you don’t use Comcast equipment. Your device is still compatible for internet service, you just won’t have access to certain advantages that come with using a Comcast gateway.

I am a Retired Official Comcast Employee
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New Poster

Re: SURFboard SBG6580

Though it is listed as compatible for wifi, do I have to use xfinity equipment? 

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Diamond Problem Solver

Re: SURFboard SBG6580

You don’t have to

I am a Retired Official Comcast Employee
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