I just bought the Arris Surfboard SBG6580 and have been trying to setup my wifi for a few days! I followed all the instructions to setup my wifi name and password, however when I log on to my xfinity account it states:
We cannot display your network name and password because you are using an unsupported Xfinity or personal device.
However, before I made this purchase I made sure to check the list of compatible devices and it is indeed listed. Any help and advice is much appreciated.
Solved! Go to Solution.