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SLOW with no help?

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New Poster

SLOW with no help?

My connection usually tops 100mbps - for years. Today after noticing things running too slow I ran a speed test and find I have <30mbps. I've don't all the stuff here - reboot computers router and modem and the result varies between 25 and 48mbps. I went to the Comcast website and told the AI bot (I presume) and it said it would reboot the gateway and check again in 12 minutes. After 12 minutes I was told the gateway had rebooted. Still have the same slow speed. So I initiated a chat on the wb page and was informed everyone is working from home, expect longer wait times etc. without any indication that I was in line. Just a prompt to ask another question. Anyone else? What's up? Thanks if you can help my work demands the speed I'm paying for because my work demands the speed.

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Silver Problem Solver

Re: SLOW with no help?

Start here:

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: SLOW with no help?

Thank you! Very much appreciated