Community Forum

SB8200

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Regular Visitor

SB8200

Hello,

 

We purchased a new modem SB8200, and Arris says we will need a second IP address in order to make use of both ethernet ports on the modem. We spent many hours on the phone and live chat with xfinity customer service trying to make this happen yesterday. We got different messages from each person with whom we spoke. I've seen other posts with the same request, and it seems that there's a chance of getting some help if this post be escalated. Can anyone help with that?

 

Thank you!

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Expert

Re: SB8200

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Regular Visitor

Re: SB8200

Thank you for your help!

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Expert

Re: SB8200

Quite welcome !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: SB8200

Hello @scholtenmonahan, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and I'm sorry for any inconvenience or frustration caused yesterday. I would love to see if a second IP address option is offered/available in your market/area.

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!