Community Forum

SB8200 - request a second IP address

Highlighted
Regular Visitor

SB8200 - request a second IP address

Hello,

I just bought an Arris SB8200 and bought it specifically for the fact it has 2 ethernet ports in the back to connect to devices, I now realize I need a second IP for the second port, How can I go about obtaining this?

 

@ComcastMorgan  I see other threads where you have helped out with this, any posibillity you can help me as well?

 

Thank you!

 

Highlighted
Expert

Re: SB8200 - request a second IP address

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: SB8200 - request a second IP address

Thanks for the info, looks like it might not be an option for me! Looks like I'm going to have to make a return.