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SB8200 and Gig speeds

dom88
New Poster

SB8200 and Gig speeds

Hello everyone,

I am going on 3 months now of calling Comcast about my internet speeds.  Getting pretty irritated that they cant seem to resolve this.

 

One tech came out and replaced everything all the way to my modem, I've replaced my modem twice with comcast equipment, finally just purchased an SB8200 and still having the same problem. 

 

Im lucky to get 200 meg down, sometimes goes to 350.  The computer I am testing on is hardwired at a gig.  I use to get gig speeds down, so something has changed somewhere. Nothing has changed in my home at all, no splitters before the modem, very clean install.  

 

Here is status on my modem. I am only getting 1 blue light illuminated.  

 

Procedure Status Comment
Acquire Downstream Channel 663000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 33 Locked QAM256 663000000 Hz 3.2 dBmV 38.7 dB 4 0 5 Locked QAM256 483000000 Hz 4.0 dBmV 39.9 dB 0 0 6 Locked QAM256 489000000 Hz 3.8 dBmV 39.9 dB 0 0 7 Locked QAM256 495000000 Hz 3.8 dBmV 39.9 dB 0 0 8 Locked QAM256 507000000 Hz 3.9 dBmV 39.7 dB 0 0 9 Locked QAM256 513000000 Hz 4.2 dBmV 39.7 dB 0 0 10 Locked QAM256 519000000 Hz 4.0 dBmV 39.7 dB 0 0 11 Locked QAM256 525000000 Hz 3.9 dBmV 39.6 dB 1 0 12 Locked QAM256 531000000 Hz 3.9 dBmV 39.6 dB 0 0 13 Locked QAM256 543000000 Hz 3.9 dBmV 39.5 dB 1 0 14 Locked QAM256 549000000 Hz 3.9 dBmV 39.5 dB 0 0 15 Locked QAM256 555000000 Hz 3.9 dBmV 39.3 dB 1 0 16 Locked QAM256 561000000 Hz 3.9 dBmV 39.3 dB 0 0 17 Locked QAM256 567000000 Hz 3.7 dBmV 39.2 dB 0 0 18 Locked QAM256 573000000 Hz 3.5 dBmV 39.1 dB 1 0 19 Locked QAM256 579000000 Hz 3.5 dBmV 39.1 dB 1 0 20 Locked QAM256 585000000 Hz 3.6 dBmV 39.2 dB 1 0 21 Locked QAM256 591000000 Hz 3.7 dBmV 39.1 dB 1 0 22 Locked QAM256 597000000 Hz 3.8 dBmV 39.1 dB 4 0 23 Locked QAM256 603000000 Hz 3.6 dBmV 38.9 dB 3 0 24 Locked QAM256 609000000 Hz 3.4 dBmV 38.9 dB 3 0 25 Locked QAM256 615000000 Hz 3.2 dBmV 38.7 dB 2 0 26 Locked QAM256 621000000 Hz 3.2 dBmV 39.0 dB 2 0 27 Locked QAM256 627000000 Hz 3.3 dBmV 38.8 dB 3 0 28 Locked QAM256 633000000 Hz 3.2 dBmV 38.6 dB 2 0 29 Locked QAM256 639000000 Hz 3.2 dBmV 38.5 dB 1 0 30 Locked QAM256 645000000 Hz 3.3 dBmV 38.5 dB 4 0 31 Locked QAM256 651000000 Hz 3.2 dBmV 38.7 dB 2 0 32 Locked QAM256 657000000 Hz 2.9 dBmV 38.6 dB 3 0 34 Locked QAM256 669000000 Hz 3.5 dBmV 38.6 dB 7 0 35 Locked QAM256 675000000 Hz 3.9 dBmV 38.2 dB 3 0 36 Locked QAM256 681000000 Hz 4.0 dBmV 38.7 dB 5 0 159 Locked Other 722000000 Hz 5.9 dBmV 37.5 dB 92382590 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 40.0 dBmV 2 2 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 40.0 dBmV 3 3 Locked SC-QAM Upstream 30100000 Hz 6400000 Hz 45.0 dBmV 4 4 Locked SC-QAM Upstream 36500000 Hz 6400000 Hz 45.0 dBmV 5 5 Locked SC-QAM Upstream 41200000 Hz 1600000 Hz 42.0 dBmV

Any help would be appreciated.

MButkus
Contributor

Re: SB8200 and Gig speeds

Are you sure your area supports GB speeds ?   A tech replacing my street wire stated our town won't support Gb even though my "contract" was suppose to be a free upgrade to Gb.  He said hardware has to be replaced at $$$.  The person on the phone said the price included Gb... they just read off a paper.
If the tech can't get Gb at the pole...   I get 280mb down... and 10 mb up.  The tech said.. "that's all you'll get".