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SB8200 2nd IP help

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Regular Visitor

SB8200 2nd IP help

Hello
I called XFinity to get a second IP address for my SB8200 modem but no one seemed to understand what I was requesting and kept suggesting to use ipconfig to renew the existing IP. opening topic to send pm
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Expert

Re: SB8200 2nd IP help

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 



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Regular Visitor

Re: SB8200 2nd IP help

I do not see it listed in my area, but it seems everyone I've talked to at Comcast support did not want to answer my question.
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Official Employee

Re: SB8200 2nd IP help

Hi there, Amancera13. I have responded to your PM. Please get back to me there at your convenience. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: SB8200 2nd IP help

thanks for the quick reply, pm responded.