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@jmmolton wrote:
Hi, usually we have a really strong wireless connection in our house. The past few days our Internet has been going in and out erratically. I’ve restarted my router a couple of times and I even spoke with the customer service rep who totally reset it. Our Roku has indicated that our Internet connection is weak, and according to our router it looks to be pretty weak, as the usually lights are not steadily on, the connectivity lights are blinking here and there. Can anything be done? Should we get a new router? We pay for a pretty advanced Internet connection, and we’ve never had weakness issues before.
moved your post to the 'your home network' area of the forum.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jmmolton wrote:
Hi, usually we have a really strong wireless connection in our house. The past few days our Internet has been going in and out erratically. I’ve restarted my router a couple of times and I even spoke with the customer service rep who totally reset it. Our Roku has indicated that our Internet connection is weak, and according to our router it looks to be pretty weak, as the usually lights are not steadily on, the connectivity lights are blinking here and there. Can anything be done? Should we get a new router? We pay for a pretty advanced Internet connection, and we’ve never had weakness issues before.
Some tips for improving WiFi performance;
http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal
https://www.xfinity.com/support/articles/improve-your-wireless-home-network
There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
