Community Forum

Router Modem Factory Reset

Jiminy_Cricket
Regular Visitor

Router Modem Factory Reset

I have been using my own Arris Surfboard cable modem/router for a while now.  I need to do a factory reset to unlock my admin password.  Do I have to contact Customer Support for anything when I do that?  I don't want to interrupt internet access for very long. 

EG
Expert

Re: Router Modem Factory Reset

No. There is no need to call support.

 

To hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch.

 

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Jiminy_Cricket
Regular Visitor

Re: Router Modem Factory Reset

Thanks, but that's not what I asked.  I know how to do it and what I need to do to reconfigure my network.  I just wanted to know if someone from Xfinity had to resend some sort of activation code or do some other procedure, being it' not their equipment.  From what I found on the board's search, I don't think I need to contact anyone, but that may have been an Xfinity box.

EG
Expert

Re: Router Modem Factory Reset


@Jiminy_Cricket wrote:

Thanks, but that's not what I asked.  I know how to do it and what I need to do to reconfigure my network.  I just wanted to know if someone from Xfinity had to resend some sort of activation code or do some other procedure, being it' not their equipment.  


Isn't this my first sentence: "No. There is no need to call support." ???

 

And pardon me for including instructions and for being thorough................ I can't know what it is that you know...... Have a nice day.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Jiminy_Cricket
Regular Visitor

Re: Router Modem Factory Reset

Sorry, that wasn't meant to be nasty.  I did see your first sentence, but that was only a cursory answer.  Your extra explanation didn't address the reason why I asked but made it sound like I didn't know how to do the reset.  Something like, "No, Xfinity Support will not need to be involved when facory resetting equipment that is not theirs." would have made me feel better about doing the reset.  If I have a delay getting back online, I may mess up telecommuting.

EG
Expert

Re: Router Modem Factory Reset

"Cursory". Really. Seems like a direct and to the point answer to me. Sorry you feel that way.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Jiminy_Cricket
Regular Visitor

Re: Router Modem Factory Reset

Cursory - hasty and therefore not thorough or detailed.  Yes, cursory.  Lighten up, Frances, I just asked a question with a follow up for more details.  Sheesh.

EG
Expert

Re: Router Modem Factory Reset

Thread is going nowhere. Now being closed before any further degradation.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!