Ring doorbell won’t connect

[Olseng]

Ive been on with Xfinity support and no one seems to know what to do... I’ve been trying to connect my ring doorbell 2 and my amazon echo dot (both connect similarly via apps) and they both say they can’t connect to the internet. I tested to see if this was an Xfinity issue by connecting them to different internet and they both work. I’ve separated my 2 and 5 internet’s ive reset every piece of hardware we have. Anyone have other suggestions??

[RobertWy]

See if this helps:

https://forums.xfinity.com/t5/Devices-and-Equipment/Is-there-a-compatibility-issue-with-Ring-Doorbel...

[stuckcustomer]

I got a great tech on a chat this morning and he led me through a solution, which was to go into the admin tool, find the device, select the "Reserved IP" button, save and then go to the setup again...WORKED GREAT!!!  Thanks Bishal!

[ljmcgeeha]

where is the admin tool found for the solution you described?  I'm having the same issue

[EG]

@ljmcgeeha 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead now being closed.