New Poster
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1 Message
Ring doorbell won’t connect
Ive been on with Xfinity support and no one seems to know what to do... I’ve been trying to connect my ring doorbell 2 and my amazon echo dot (both connect similarly via apps) and they both say they can’t connect to the internet. I tested to see if this was an Xfinity issue by connecting them to different internet and they both work. I’ve separated my 2 and 5 internet’s ive reset every piece of hardware we have. Anyone have other suggestions??
stuckcustomer
Frequent Visitor
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6 Messages
5 years ago
I got a great tech on a chat this morning and he led me through a solution, which was to go into the admin tool, find the device, select the "Reserved IP" button, save and then go to the setup again...WORKED GREAT!!! Thanks Bishal!
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EG
Expert
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111.5K Messages
4 years ago
@ljmcgeeha
Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead now being closed.
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ljmcgeeha
New Poster
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2 Messages
4 years ago
where is the admin tool found for the solution you described? I'm having the same issue
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