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Ring doorbell won’t connect

Olseng
New Poster

Ring doorbell won’t connect

Ive been on with Xfinity support and no one seems to know what to do... I’ve been trying to connect my ring doorbell 2 and my amazon echo dot (both connect similarly via apps) and they both say they can’t connect to the internet. I tested to see if this was an Xfinity issue by connecting them to different internet and they both work. I’ve separated my 2 and 5 internet’s ive reset every piece of hardware we have. Anyone have other suggestions??
RobertWy
Silver Problem Solver

Re: Ring doorbell won’t connect

See if this helps:

https://forums.xfinity.com/t5/Devices-and-Equipment/Is-there-a-compatibility-issue-with-Ring-Doorbel...


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stuckcustomer
Frequent Visitor

Re: Ring doorbell won’t connect

I got a great tech on a chat this morning and he led me through a solution, which was to go into the admin tool, find the device, select the "Reserved IP" button, save and then go to the setup again...WORKED GREAT!!!  Thanks Bishal!

ljmcgeeha
New Poster

Re: Ring doorbell won’t connect

where is the admin tool found for the solution you described?  I'm having the same issue

EG
Expert

Re: Ring doorbell won’t connect

@ljmcgeeha 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead now being closed.



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