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Ring doorbell won’t connect

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New Poster

Ring doorbell won’t connect

Ive been on with Xfinity support and no one seems to know what to do... I’ve been trying to connect my ring doorbell 2 and my amazon echo dot (both connect similarly via apps) and they both say they can’t connect to the internet. I tested to see if this was an Xfinity issue by connecting them to different internet and they both work. I’ve separated my 2 and 5 internet’s ive reset every piece of hardware we have. Anyone have other suggestions??
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Silver Problem Solver

Re: Ring doorbell won’t connect

See if this helps:

https://forums.xfinity.com/t5/Devices-and-Equipment/Is-there-a-compatibility-issue-with-Ring-Doorbel...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Ring doorbell won’t connect

I got a great tech on a chat this morning and he led me through a solution, which was to go into the admin tool, find the device, select the "Reserved IP" button, save and then go to the setup again...WORKED GREAT!!!  Thanks Bishal!