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Restarting my router on a daily basis and no improvement

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Restarting my router on a daily basis and no improvement

I have followed all of Xfinity’s trouble shooting tips & no matter what I do, I have to restart my router multiple times a day & still have connection issues. Needless to say this is making working from home and distance learning very difficult at best. I also can’t seem to yet any help bc the only tech support I can get is “restart your network” & endless “help” loops that take you back to the same place. I’m not an IT maven but I’m also not clueless. I could really use some help. Thanks in advance
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Expert

Re: Restarting my router on a daily basis and no improvement

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

 

 



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Contributor

Re: Restarting my router on a daily basis and no improvement

First, are you using comcast issued equipment or your own personal equipment? Meaning are you using an xfinity rented/branded modem or are you using equipment you as a consumer own? 
Secondly, what steps have you taken so far besides the basic troubleshooting issues? How long has this issue been happening? Thirdly, Can you post your signal levels and the system logs from the past 90 days? 

You can do this by going to http://10.0.0.1 and sigining in using  the Usename Admin and the password you set for it if you set one for the web interface. Usually the pasword for the Admin login on the modems are password. 

If you are using your personal equipment look on the bottom of the unit and there should be info saying how to access the web interface, and go from there. 

Have you contacted comcast support via phone or otherwise? And have you made any changes to your setup? Be sure the Coax cable isnt at more than a 15 degree bend as the equpment doesnt seem to like it. If you have any other coaxial cables (RG6) try using a different coax cable to see if that changes anything. If you havent already, try attaching the modem's coax cable directly to the line either coming from the wall or floor or where ever it is coming from and again see if that changes anyhting. Be sure that you dont have more than one splitter attached to it. 

If none of this helps, you may need what is referred to as a truck roll/ service call .. otherwise known as a Technician Visit. If you end up needing a tech, the tech will identify themselves, and ask if you or anyone in your home has been exposed to covid-19 or has been around anyone with covid 19 or tested postive for it, or been out of the country in the last 14 days. They will also ask if you or anyone has shown symptoms of covid 19 such as fever. If the answer is yes, they cant enter your home to keep them and thier family safe.


I apologize if this issue has already been solved, and if I seem suspicious or that I am repeating myself.

Stay Safe,
Julerobb1

Disclaimer: I am not a comcast employee, I am simply a community member volunteering my time to help others.  

Edit: Fixed typos

I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.
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Expert

Re: Restarting my router on a daily basis and no improvement


@JulianR1 wrote:


You can do this by going to http://10.0.0.1   


FYI. That address will not work with non-Comcast equipment. For most models of customer owned straight cable modems, the address is http://192.168.100.1



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Re: Restarting my router on a daily basis and no improvement


@EG wrote:

@JulianR1 wrote:


You can do this by going to http://10.0.0.1   


FYI. That address will not work with non-Comcast equipment. For most models of customer owned straight cable modems, the address is http://192.168.100.1


Oh yea, meant to mention that in my post. I've found for most models its predoomiantly along the lines of 192.168.0.1, or 192.168.1.1, 192.168.100.1, etc. For the exact address I reccommend that you look at the bottom of your equipment, or refer to your equipments user guide if you have it. 

I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.
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Expert

Re: Restarting my router on a daily basis and no improvement


@JulianR1 wrote:


 I've found for most models its predoomiantly along the lines of 192.168.0.1, or 192.168.1.1,

 

Those two addy's are for routers / gateway devices..

 

192.168.100.1 Is only for straight / plain vanilla cable modems.



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Re: Restarting my router on a daily basis and no improvement

Aha, look at me, I learned something new today!

I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.
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Expert

Re: Restarting my router on a daily basis and no improvement

It's all covered in the troubleshooting tips link that I originally provided to the OP.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!