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Requesting a 2nd IP address for a Arris SB8200

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New Poster

Requesting a 2nd IP address for a Arris SB8200

I have been trying to figure out how to get a 2nd IP address added to my Xfinity Account and my GiG plan using a Arris SB8200 modem.

 

Thanks for any help!

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Expert

Re: Requesting a 2nd IP address for a Arris SB8200

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Requesting a 2nd IP address for a Arris SB8200

Hi, rapperpd! Thanks for posting here in the community. I will be happy to look into this for you and see if we still have this option available to you in your area. No problem! To get started, please send me a PM with your first and last name so we can continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks! I look forward to helping out. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!