I am at a loss. I realized I've given up too much money renting Xfinity's gateway for the past 5 years, and it was time to buy my own modem and router. Ended up purchasing an Arris Surfboard SB8200 modem (after ensuring it was on their list of approved modems) as well as a TP-Link AC1750 router.
Using Xfinity's gateway, I was seeing between 140-150 Mbps of my 200 Mbps plan. That, I can deal with. However, I set up the modem through the Xfinity app, attached the router, and suddenly saw speeds between 20-30. Surely that's the router's fault, right? I flipped a bunch of settings to no avail, and returned that router for a new Netgear Nighthawk AC1750 thinking the hardware itself was the problem.
Same exact thing. So far, I have:
I just have hit a wall and have no clue what to try next. SURELY Xfinity would not throttle your speeds on purpose just for trying to break out of their $10/mo proprietary equipment jail cell, right? ....Right? Somebody tell me I'm right.
Any suggestions, tips, or further advice would be greatly appreciated. Thanks for your time!
Hello, @CK100, I hope outside of this internet service issue, your day is going well. All these modems are commonly used modems. We don't throttle speeds or anything like that. To assist in detail, send over a private message with your name and service address so we can review your signal quality. A reactivation may resolve this speed issue. Are you able to let us know what speed you are getting if you test a device directly to your modem with an Ethernet cable?