Community Forum

Repeated Drops, even with new modem and upgrades speeds

Highlighted
New Poster

Repeated Drops, even with new modem and upgrades speeds

Hi, We have kids doing school from home and in the last couple weeks our internet was dropping frequently.  I recently upgrade speeds and installed a new Motorola MB8600 today.

 

Twice today we've gotten kicked off. Once while hosting a business skype call.

 

I went into my logs and I got:

sync timing synchronization failure - failed to acquire qam/qpsk symbol timing

 

 

Highlighted
Expert

Re: Repeated Drops, even with new modem and upgrades speeds

Also post the modem's signal stats.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!