Repeated Drops, even with new modem and upgrades speeds

dd564 · ‎04-13-2020

Hi, We have kids doing school from home and in the last couple weeks our internet was dropping frequently. I recently upgrade speeds and installed a new Motorola MB8600 today.

Twice today we've gotten kicked off. Once while hosting a business skype call.

I went into my logs and I got:

sync timing synchronization failure - failed to acquire qam/qpsk symbol timing

EG · ‎04-13-2020

Also post the modem's signal stats.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

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Repeated Drops, even with new modem and upgrades speeds

Re: Repeated Drops, even with new modem and upgrades speeds