Community Forum

Refund/Discounts for lack of product

Highlighted
Frequent Visitor

Refund/Discounts for lack of product

Over the last month, our internet/Wifi/TV has been performing horribly.  Our channels constantly go in and out of SD/HD, it freezes, pops up connectivity errors.  On top of this, our evening wifi signals have been week and prevents us from using iphones and tablets.  

 

I realize that COVID may be playing part of this, but in the evening, internet availabililty shouldn't have changed much, as that's when internet has heaviness of use.

 

Anytime we've called, we always get the same response, "please unplug your TV boxes", "please restart your modem", etc...

 

Is Xfinity/Comcast going to start providing discounts or partial refunds since it's not living up to it's performance goals?  I hate paying $200/mo. for $100 of service (if that).

 

 

Highlighted
Expert

Re: Refund/Discounts for lack of product

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

 

And some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!