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Recurring xfinity issues FINALLY have a resolution in sight!

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Recurring xfinity issues FINALLY have a resolution in sight!

So I've had a recurring issue for the last 9 years where every 3-4 months my connection will drop for 15-30 seconds every 30 minutes which started happening again last Tuesday. This is just enough to prevent you from being able to work or do anything. I've already had a technician out yesterday, today they were supposedly having the lines checked in the area outside of my property and the next technician is scheduled to come next Tuesday.

 

At this point, I've removed every splitter and connector that is installed including the new ones that were put in yesterday so it's a straight line from the pole to the modem with only 1 connector in a box outside of the house. I have not changed anything on the modem yet, it is still all the configurations that Comcast enabled on it. 

 

 

 

 

System Hardware

Model:TG3482G
Vendor:ARRIS Group, Inc.
Hardware Revision:15
 
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
5
0
42
43
44
45
38
39
40
41
34
35
36
37
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
 
Locked
NotLocked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
507000000
 
393000000
399000000
405000000
411000000
417000000
423000000
429000000
435000000
453000000
459000000
465000000
471000000
477000000
483000000
489000000
495000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
611600000
38.983261
 
40.366287
40.946209
40.366287
40.366287
40.946209
40.366287
40.946209
40.366287
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
38.983261
40.946209
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
NA
15.800003
 
16.300003
16.400002
16.599998
16.599998
16.500000
16.599998
16.599998
16.800003
16.599998
16.500000
16.800003
16.800003
16.900002
16.699997
16.500000
16.099998
15.599998
15.000000
14.699997
14.300003
14.300003
14.199997
14.599998
14.300003
14.599998
14.300003
14.699997
14.900002
15.199997
15.199997
NA
QAM256
UNSUPPORTED
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
22800000
39600000
16400000
29200000
35600000
5120 KSym/sec
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
26.520599
29.500000
25.770599
27.770599
28.520599
64QAM
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
 
 

 

ti_dhcp6c[9295]: 72001011-DHCPv6 - Missing Required Option 822020/9/25 06:18:19Critical
ti_dhcp6c[9295]: 72001011-DHCPv6 - Missing Required Option 242020/9/25 06:18:19

Critical

 

FW.IPv6 FORWARD drop , 1726 Attempts, 2020/9/25 10:52:47Firewall Blocked 
FW.IPv6 INPUT drop , 46 Attempts, 2020/9/25 10:18:30Firewall Blocked

 

Every time this happens, it takes anywhere from 3-7 technicians coming out, testing 2-4 different modems and roughly 1 month to get resolved. This means that 25% of the year, I am paying for a 1gb internet connection with unlimited data that is so unstable that we are unable to utilize it for work, classes, webinars/meetings or telehealth services.

Now I'm still waiting for Xfinity to "Resolve" it this time, but I just received a notice in the mail that our local power company has deemed STABLE and RELIABLE internet connectivity as a necesary utility and they are working on implimenting a fiber internet service. Who would have thought that the resolution to my xfinity nightmares would come from the power company?