Community Forum

Received Response to Broadcast Maintenance Request

jbrusenko
New Poster

Received Response to Broadcast Maintenance Request

Hi all, I am constantly having disconnections in my modem (packet loss). I bought another modem one but I still have the same issue. Please check the modem log below. Someone can help me, I'm working from home and this issue is a big problem for me.

 

https://drive.google.com/file/d/1xQSexKJ-Zxo5wtBWWeDLRhWocyqmnz_H/view?usp=sharing

 

https://drive.google.com/file/d/1AqjZ8X-RwZuZEA50zU24xbxPLDwkyrAs/view?usp=sharing

 

 

EG
Expert

Re: Received Response to Broadcast Maintenance Request

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!