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Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities receive

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Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities receive

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Hi All,

 

I've read through some of the treads with similar issues but I'm not sure what exactly I'm looking at here. I called Xfinity technician and he came in, said replaced a rusted splitter but I still see the same issues. 

The internet almost always goes out every morning between 8 - 10 AM. Any number of router resets doesn't help. Can anyone here point me in the right direction of what I can do to fix this issue?

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Re: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities rec

Screen Shot 2020-05-13 at 10.47.01 AM.pngScreen Shot 2020-05-13 at 10.46.38 AM.png