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Ksherm
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Thursday, May 28th, 2020 1:00 PM

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Re: WiFi keeps dropping, needs to be reset multiple times a day.

I have had the exact same problem for months now - I just checked my call history & I've spoke to Comcast 18 times in the last month (from my cell phone alone) each time it takes an insane amount of time to talk to an agent.  I've had the following "fixes" by comcast -  equipment replaced twice, changed my internet name, rebooted a "booster box", unplugged everything for minutes, they've sent out reset signals, & I actually had a tech here during the virus.  Same problem all day, everyday & comcast only can say "everything looks good on our end, we would see a distuption in service"  I absolutely cant stand it anylonger & I've been a customer for over 6 years - thats about done because they refuse to fix the problem.  Good luck, I hope you have better luck than I've had! 

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4 years ago

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b3n1254

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5 years ago

Are you looking for a solution? I may have one if you would like to listen.

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user_bd94f9

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@b3n1254 what is your solution?

4 years ago

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EG

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@user_bd94f9 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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EG

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111.6K Messages

5 years ago

@Ksherm wrote:

I have had the exact same problem for months now - I just checked my call history & I've spoke to Comcast 18 times in the last month (from my cell phone alone) each time it takes an insane amount of time to talk to an agent.  I've had the following "fixes" by comcast -  equipment replaced twice, changed my internet name, rebooted a "booster box", unplugged everything for minutes, they've sent out reset signals, & I actually had a tech here during the virus.  Same problem all day, everyday & comcast only can say "everything looks good on our end, we would see a distuption in service"  I absolutely cant stand it anylonger & I've been a customer for over 6 years - thats about done because they refuse to fix the problem.  Good luck, I hope you have better luck than I've had! 

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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