Re: Upstream issues without a paddle - Xfinity Help and Support Forums

dfox2 · ‎05-17-2020

@CCAndrew just switched to Netgear CM 1000 and changed to 1Gibt plan. Getting speeds <100mb. Contacted Netgear and they confirmed modem is fine. Upstream & downstream power levels are not within acceptable range (-7 to +7 and 38-48). Field tech visited last week and confirmed no problem with Xfinity provided modem. This is my 2nd 3rd party modem from Amazon and i have a hard time believing it's 'another' defective one. Hoping you can help.

CCAndrew · ‎05-17-2020

Since you aren’t the original poster, what troubleshooting have you done? What levels exactly do you have? How are you testing your speeds? Sorry, you left out a lot of details. What did the tech say or do?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!