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Re: T3 and T4 errors on with CM700 Modem. Customer Service says ¯\_(ツ)_/¯

ska913
New Poster

Re: T3 and T4 errors on with CM700 Modem. Customer Service says ¯\_(ツ)_/¯

Did you ever get resolution?

 

I have similar errors on my CM700, same hardware/firmware versions. I'm in a detached single-family residence with an overhead cable drop. No other devices, not even the set-top box for TV. The chat person just "reset the firewall" on my modem...but hasn't shown up on the event log. I was then told to contact the manufacturer, which of course directs back to Xfinity.

EG
Expert

Re: T3 and T4 errors on with CM700 Modem. Customer Service says ¯\_(ツ)_/¯

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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