Regular Visitor
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4 Messages
Re: Sudden extremely slow internet speeds (<5MBPS)
Having a tech come out these days means nothing.
Tech #1:
- replaced line from box to house
- replaced line through house to splitter
- replaced line from splitter to modem
Worked for 2 days (weekend) then back to <5mbps with my router dropping
Tech #2:
- replaced all the connections
- blamed my modem
- replaced with new exact modem (SB8200) - still same issue
- replaced with new Netgear CM1000 - still the same issue
Tech #3:
- said they were stumped
- call into to someone and was told "watch tower" indicated house 2 doors down was causing all the problems
- talked to the neighbor and he was having no issues. Agreed to call for service check
- he called for service check and they said he had no issues and wouldn't come out
3 weeks into this nightmare my internet still stinks and doesn't allow me to work from home. Comcast has no solutions. Mostly an issue M-F and 8-5pm.
Very frustrating and not sure what to do. One or 2 more days like this and I guess I have to try AT&T...
darkangelic
Gold Problem Solver
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2K Messages
5 years ago
If you've already done some basic troubleshooting as outlined by Internet Troubleshooting Tips, please post your modem stats here so we can figure out what's going on.
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t0814bk
Regular Visitor
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4 Messages
5 years ago
It continues to drop and reconnect, but the modem lights look good.
When it reconnected I was able to post this back and this is what I get right now:
Current System Time: Thu Nov 19 20:21:42 2020System Up Time: 28:12:46
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darkangelic
Gold Problem Solver
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2K Messages
5 years ago
Those signals don't look good at all. As you've had a technician visit, plus line replacements, I'm going to escalate this thread to an official Comcast representative. Please stand by as an offical reply will be forthcoming.
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XfinityMichaelC
Administrator
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4.4K Messages
5 years ago
Greetings, @t0814bk! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your internet connection. We certainly understand the importance of having a reliable connection these days with all the work from home. We would like to have a further look into this to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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