Hi, Jay! Thanks for reaching back out to us over our Forums page for help with the internet speed concern. We appreciate you for providing these details. It really helps! We can certainly help with a solution as quickly as possible as we understand the importance of having your internet service working correctly. To get started, would you mind sending me a private message confirming your last name and your address?
No worries. Just trying to keep your personal info safe. FWIW, many of the reps that are responding here are newbies too.
So what happened to the placeholder that I left explaining why @jdbrecke 's post containing personal info was removed ???