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Re: Slow Internet Speeds capped at around 33 Mbps

jdbrecke
Regular Visitor

Re: Slow Internet Speeds capped at around 33 Mbps

I recently changed out my modem for a Netgear C7100V and it appears I am experiencing the same issue.  I am hoping @ComcastJoeTru will come to my rescue and be able to remote in and help resolve my issue.

 

thanks,

 

Jay 

ComcastGabe
Official Employee

Re: Slow Internet Speeds capped at around 33 Mbps

Hi, Jay! Thanks for reaching back out to us over our Forums page for help with the internet speed concern. We appreciate you for providing these details. It really helps! We can certainly help with a solution as quickly as possible as we understand the importance of having your internet service working correctly. To get started, would you mind sending me a private message confirming your last name and your address?


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jdbrecke
Regular Visitor

Re: Slow Internet Speeds capped at around 33 Mbps

sorry i'm kind of a newb to these forums.

EG
Expert

Re: Slow Internet Speeds capped at around 33 Mbps

No worries. Just trying to keep your personal info safe. FWIW, many of the reps that are responding here are newbies too.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
EG
Expert

Re: Slow Internet Speeds capped at around 33 Mbps

So what happened to the placeholder that I left explaining why @jdbrecke 's post containing personal info was removed ???



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!