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Re: Service outages multiple times throughout the day

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Frequent Visitor

Re: Service outages multiple times throughout the day

This is happening to our home as well.

 

Constant outages throughout the day- sometimes every half hour, sometimes every few minutes. A household of 6 WFH adults on the 1000Mbs plan are unable to work as a result. 

 

I followed the above recommendations without resolve.

 

This is critically impacting our employment duties.

 

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Expert

Re: Service outages multiple times throughout the day

Is this with WiFi connections ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Frequent Visitor

Re: Service outages multiple times throughout the day

This is with all devices, wireless and wired. 

Highlighted
Expert

Re: Service outages multiple times throughout the day

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!