Re: Recurring network failures - Xfinity Help and Support Forums

3puppies · ‎10-25-2019

My network connection is constantly going down throughout the day. I haven't really had the Internet for 3 days now. When I try to manually connect, that doesn't work at all or message says can't access network. Anyone know what's up with this.

EG · ‎10-25-2019

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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