Community Forum
Please start here if you wish;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
Thanks for the resource. I went through and have not been able to resolve my issues.
I posted at the Reddit xfinity forum. Is it OK to double post or should I wait for a response over there?
It's best to keep things in one place and work with one rep.