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Re: Random disconnects have come back
I have been having similar random disconnect issues from the internet. I have rebooted my cable modem dozens of times (both locally, and via the xfinity site). Wifi networks appear to be OK but I loose connection to the internet, every few days. Sometimes, multiple times per day. I can't rely on it for business anymore. Any suggestions?? Help would be appreciated.
EG
Expert
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111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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jerry_saunders
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2 Messages
4 years ago
I have been having the same issue for months, fought with xfinity countless times about the issues. I replaces ALL of my cables (seriously ever single coax and cat5 in the entire house) - no change. I've been through 5 routers/modems (2 of my own purchase and 3 xfinity's)
They just charged me $100 for a tech to come out and it did not resolve the issue - still fighting with xfinity over the charge. I've done a fresh install of Windows and updated all of my drivers.
It's completely random. I can go a month and never disconnect then all of a sudden I get disconnected every 5 - 10 mins for weeks at a time. I've literally gotten disconnected twice while typing this. It's infuriating and xfinity doesn't seem to give a you know what.
I'm so sick of them. My advice is if you have another option go to their competitors. Lord knows if I could I would have 6 months ago. I have come to HATE xfinity!
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EG
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111.5K Messages
4 years ago
10 month old thread now being closed.
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