Community Forum

Re: Over a week of problems

Highlighted
New Poster

Re: Over a week of problems

I am in the same boat as you are.  Good luck.  I can tell you that in my case, all of the disconnects started happening once we started getting heavy summer rains.  One tech said he found water in an outside line and replaced it, but it has not fixed the issue, and the signal (in my case) drops every time it rains.  Maybe this info will help track down your issue.  

Highlighted
Expert

Re: Over a week of problems

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!