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Re: New service installed today, already cutting out

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New Poster

Re: New service installed today, already cutting out

When the internet actually works, nothing is wrong with it. The problem is that the gateway suddenly disconnects often and shows a solid red light which according to the support page for the XFi advanced gateway means "We're having trouble connecting with your device". The wifi output is not the problem as devices can still connect to the network but show "Connected without internet".
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Silver Problem Solver

Re: New service installed today, already cutting out

https://www.xfinity.com/support/status


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Expert

Re: New service installed today, already cutting out

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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