Contributor
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21 Messages
Re: Network Drops Several Times a day // Slow Connection Speeds
This is a COMMON problem with Comcast. Even with customer owned equipment, this issue persists. Everyone I know has this issue. It is appalling but you need to reboot the system. Sometimes twice. I only have Internet and Comcast has:
- replace the post and ground on the pole (twice)
- replaced the ground wire at the house (twice)
- replaced ground post at house
- re-ran and buried cable from the drop on the pole to my house (twice)
- re-ran the coax in the house (three times)
- replaced my own modem (4 times)
- I have replaced the modem (3 times)
- I have replaced the router with different brands (3 times)
- They have worked on the neighborhood box (twice) and found issues (once)
I have found if I logon to Comcast and send one of their "signals" to my modem about every 2-3 weeks, then reboot my router AFTER that, I am good for the next iteration of this ...
Joelb92
New Poster
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1 Message
5 years ago
This happens to me all the time, too. I honestly wonder if they continually throttle down bandwidth more and more until you 'send the restart signal' to fix your wifi speed / connection dropping, at which point they're clued in to "we pushed it a bit too far and the customer noticed, so set it back to normal for a while until they forget again."
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