Same error and same thing for me also too. EG expert is also trying to help me. But it seems to be a lot of people and I can't work. I am looking into Tmobile Home interent. Check them out out. I ordererd a modem from them. It does work off there cell network but it's not a hot spot. It totally home modem. I am trying. Check there website for deital.s Jut waiting for my modem to come and and if xfinity can't fix us i'll leave there service.