The signal stats are o/k but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
Thank you so much!
Quite welcome !
I'm so happy that you reached out to us here for help. I know how important it is to have a stable internet connection, especially right now. I would love to work with you and see if we can improve your service together! Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
You need to also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
The stats are o/k. When the connection goes down does the hardwired Xbox one also go down or is it just the WiFi devices ?
I'm going to re-escalate this.
Hello again, Mr781drama!
I just wanted to drop by here in your thread quickly to let you know I did get your PM over my weekend and have replied. I look forward to your response!
For anyone reading who may be curious about the current situation, it looks like we have already scheduled repairs for the area that may fix the issues Mr781drama is having. I'll be sure to leave updates here as well just in case! 🙂