Community Forum

Re: Internet keeps dropping every day

Highlighted
Frequent Visitor

Re: Internet keeps dropping every day

I'm also having this problem for the past week. Is this related to COVID internet traffic or due to my modem?

 

Highlighted
Expert

Re: Internet keeps dropping every day

As in that other poster's thread;

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Internet keeps dropping every day

Downstream:

Power Level
1.40 dBmV
1.30 dBmV
1.50 dBmV
1.40 dBmV
1.40 dBmV

Upstream:

Power Level
47.25 dBmV
46.25 dBmV
47.00 dBmV

SNR:

SNR
40.37 dB
38.98 dB
40.37 dB
40.37 dB
40.37 dB

 

The modem is an Arris TG1682G and I'm using Wifi and I'm close to the gateway. Thanks.

Highlighted
Frequent Visitor

Re: Internet keeps dropping every day

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
525.00 MHz
531.00 MHz
537.00 MHz
543.00 MHz
549.00 MHz
555.00 MHz
561.00 MHz
567.00 MHz
573.00 MHz
579.00 MHz
585.00 MHz
591.00 MHz
597.00 MHz
603.00 MHz
609.00 MHz
615.00 MHz
621.00 MHz
627.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
657.00 MHz
663.00 MHz
669.00 MHz
 
 
 
 
 
 
 
 
SNR
38.98 dB
40.95 dB
40.37 dB
38.98 dB
38.98 dB
38.98 dB
40.37 dB
38.61 dB
38.98 dB
38.98 dB
40.37 dB
36.39 dB
31.99 dB
36.61 dB
38.98 dB
38.98 dB
38.98 dB
38.98 dB
38.61 dB
38.98 dB
38.98 dB
38.98 dB
38.61 dB
38.61 dB
 
 
 
 
 
 
 
 
Power Level
1.20 dBmV
1.30 dBmV
1.10 dBmV
0.90 dBmV
1.00 dBmV
1.00 dBmV
1.20 dBmV
1.20 dBmV
1.20 dBmV
1.30 dBmV
1.20 dBmV
1.10 dBmV
1.10 dBmV
0.80 dBmV
0.90 dBmV
1.20 dBmV
1.20 dBmV
1.20 dBmV
0.40 dBmV
0.10 dBmV
0.00 dBmV
0.40 dBmV
0.70 dBmV
1.10 dBmV
 
 
 
 
 
 
 
 
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
 
 
 
 
 
 
 
Upstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
29.40 MHz
23.00 MHz
35.80 MHz
 
 
 
 
 
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
 
 
 
 
 
Power Level
46.75 dBmV
46.50 dBmV
47.25 dBmV
 
 
 
 
 
Modulation
64 QAM
64 QAM
64 QAM
 
 
 
 
 
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
Highlighted
Expert

Re: Internet keeps dropping every day

The stats are o/k but you appear to be missing a number of downstream channels. There should be at least 31 or 32. Try power-cycling the modem several times to see if it will lock on to more channels.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Internet keeps dropping every day

These stats are while it is working; I'm unable to access the router's page when the internet goes down. It seems to happen every day, several times a day. It comes back on after rebooting the modem multiple times.