Re: Internet keeps dropping - at my wits end - Xfinity Help and Support Forums

dukeate · ‎09-14-2020

I have a Motorola 8600 DOCSIS 3.1 and as of the last several days it keeps dropping the connection due to "Resetting the cable modem due to docsDevResetNow"

Hardware Version	V1.0
Software Version	8600-18.2.17

SNR is 36-40 dB, depending on the channel for download
Power for upload is 41.5 to 43.5 for upload
I had a street to house cable replaced by Comcast at the end of June, and everything was fine for a while.
As of the last month, the modem keeps registering a LOT of SYNC Timing issues.
Motorola claims that it is a problem on the Comcast end.
What is going on?

EG · ‎09-14-2020

Please also post the downstream channel power level numbers and the error / event log entries from the modem.

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