Internet drops connection every hours.

[xanderale]

I am having the same problem and also at the 100mbps speed. The connection drops every 5 - 10 minutes. I'm working from home so it's a big problem with video conferencing and also really annoying with gaming. Streaming media is largely unaffected. 

Comcast made adjustments to my modem but the problem isn't resolved.

[jsukpark]

Hi @xanderale ,

I still have this issue and contacted second Comcast specialist here now. He started to look at my issue but he first mentioned that "Everything looks fine".

What I just try is to set the router speed to the lowest one (~50Mbps), and I have the internet speed is ~ 16Mbps which is much lower than 100Mbps of my plan.

It seems stabler than before, but I am watching it from now to see if internet drops happens or not.

I will update the result tomorrow per this setting. 

[jsukpark]

Hi @xanderale 

No luck with the lower speed in Wifi router.

I will keep the default setting in the router.

[EG]

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@xanderale wrote:

I am having the same problem and also at the 100mbps speed. The connection drops every 5 - 10 minutes. I'm working from home so it's a big problem with video conferencing and also really annoying with gaming. Streaming media is largely unaffected. 

Comcast made adjustments to my modem but the problem isn't resolved.

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Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652