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Re: Internet dropping randomly and frequently

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Regular Visitor

Re: Internet dropping randomly and frequently

Same happened to me yesterday, about two dozen drops. Good speed when connected but unrelkiable connection. My solution: moving to Veerizon FIOS. MY neighbor across the street has it and can't remember the last time he had a dropped connection. I have been a customer since 1999 and my experience has been dismal, to be polite. I wrote the executive vice president Tom Karinshak yesterday in hopes of getting some attention. I received an autoresponse back. Comcast hides behind Covid, blames everything on a modem. Like I told one fellow, I don't speak Tagalog or Bisaia, I speak common sense. Customer service is absent with Comcast/Xfinity.  Good luck!

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Expert

Re: Internet dropping randomly and frequently

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Internet dropping randomly and frequently

While these are all very good suggestions they did not answer the real reason for the continuosly intermitted line drops. As it turned out an expert techician came out to the house, did his homework and found out that the lines and some amps were deteriorated and not working properly. I have know this to be a problem since I became a customer some 22 years ago, and have tried to tell Comcast to no avail. Now it seems that they are more inclined to listen...who knows. I'm keeping my powder dry, I'm moving my email to a more generic type, and will see if Comcast really fixed the problem or simply papered over it. If so I'm moving to FIOS. All my neighbors have FIOS and none of them experience dropped lines. 

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Expert

Re: Internet dropping randomly and frequently

Good luck with it !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Internet dropping randomly and frequently

FIOS was great for me.  I had it for almost 10 years and never had any problems except the occasional issue related to storms or power outages.  I moved to Xfinity about 6 months ago, because of a great deal I found, and have had nothing but issues.  😕 Good luck!