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Re: Internet dropping numerous times per day!!

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Re: Internet dropping numerous times per day!!

I have the same problem, but doesn't look as bad as yours. It's more like this guy: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-100-Mbps-connection-keeps-dropping-intermitt...

 

I don't what tool(s) he used to monitor his connection, but I installed a plugin on chrome, which is always open during office hours. Here's what my connection looks like (and this is just this morning!)

Online for 0:02:18
Disconnects in 24h: 46
Total disconnects: 1000

Date and time Status

09/29/2020 9:56:55 AMOnline
09/29/2020 9:56:47 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:56:33 AMOnline
09/29/2020 9:56:30 AMNo internet connection
09/29/2020 9:55:59 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:47:45 AMOnline
09/29/2020 9:47:44 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:45:49 AMOnline
09/29/2020 9:45:23 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:41:42 AMOnline
09/29/2020 9:41:41 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:41:21 AMOnline
09/29/2020 9:40:59 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:40:05 AMOnline
09/29/2020 9:39:41 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:37:24 AMOnline
09/29/2020 9:37:23 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:36:37 AMOnline
09/29/2020 9:35:17 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:31:36 AMOnline
09/29/2020 9:31:29 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:31:27 AMNo internet connection
09/29/2020 9:30:53 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:26:59 AMOnline
09/29/2020 9:26:59 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:26:50 AMOnline
09/29/2020 9:26:35 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:22:02 AMOnline
09/29/2020 9:21:59 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:04:58 AMOnline
09/29/2020 9:04:58 AMNo internet connection
09/29/2020 9:04:29 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 9:04:26 AMNo internet connection
09/29/2020 9:04:02 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:54:21 AMOnline
09/29/2020 8:53:20 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:51:01 AMOnline
09/29/2020 8:50:47 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:44:28 AMOnline
09/29/2020 8:44:02 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:43:54 AMOnline
09/29/2020 8:43:29 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:42:24 AMOnline
09/29/2020 8:41:56 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:41:29 AMOnline
09/29/2020 8:41:26 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:38:36 AMOnline
09/29/2020 8:38:17 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:38:02 AMOnline
09/29/2020 8:37:47 AMNo internet connection. Wi-Fi/Ethernet OK
09/29/2020 8:29:04 AMOnline
09/29/2020 8:29:02 AMNo internet connection. Wi-Fi/Ethernet OK

 

As you can see, the WiFi is ok, it's the internet itself that drops. I have been contacting COMCAST for god knows how long now, I have yet to get a concrete response.

 

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New Poster

Re: Internet dropping numerous times per day!!

Same problem for us, only TV is involved too. Internet & tv work intermittenly.  Researching new cable service today.