Regular Visitor
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3 Messages
Re: Internet connection unstable when using Zoom
I'm having the same issue. I don't notice a spotty connection, except when I'm using zoom - my screen freezes and I receive the message "unstable internet connection." We replaced our gateway about a week ago.
I've included screenshots of the info mentioned above here in my dropbox:
https://www.dropbox.com/s/kaqpa9b7r509jfa/Gateway%20info.docx?dl=0
Is anyone able to help??? Thanks in advance!
damondo
New Poster
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1 Message
5 years ago
I am having the same issue. My Xfinity modem/router is plugged in to computer (new MacBook Pro) directly through Ethernet and download speeds are around 800MBps. But on Zoom, the sound drops out and/or image freezes for 8-10 seconds every few minutes. Incredibly frustrating as I am teaching lecture courses online.
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HeyDenise
New Poster
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2 Messages
5 years ago
Has there been any answer/solution?
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lorrie322
Regular Visitor
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3 Messages
5 years ago
No, none 😞
The only "fix" I've found is to have zoom call my phone so I'm not using wifi for audio.
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HeyDenise
New Poster
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2 Messages
5 years ago
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vadimsf
New Poster
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1 Message
5 years ago
I have the same problem. I joined Xfinity a month ago and it was fine for the first two weeks and then I started getting Zoom to freeze every 10 minutes. I even got the same freeze when I connected my laptop directly to the router using ethernet cable.
I am using 300/10. How disappointing it is!!!!! My $80/mionth goes nowhere!!!
I would love any ideas/tips to avoid this?
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lorrie322
Regular Visitor
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3 Messages
5 years ago
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lavenderU
New Poster
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2 Messages
5 years ago
Hello were you able to fix this please? im facing thesame issue.
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lavenderU
New Poster
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2 Messages
5 years ago
Hey were you able to fix this please? im facing thesame issue.
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