Internet connection unstable when using Zoom

[lorrie322]

I'm having the same issue.  I don't notice a spotty connection, except when I'm using zoom - my screen freezes and I receive the message "unstable internet connection."  We replaced our gateway about a week ago.

I've included screenshots of the info mentioned above here in my dropbox:

https://www.dropbox.com/s/kaqpa9b7r509jfa/Gateway%20info.docx?dl=0 

Is anyone able to help???  Thanks in advance!

[damondo]

I am having the same issue. My Xfinity modem/router is plugged in to computer (new MacBook Pro) directly through Ethernet and download speeds are around 800MBps. But on Zoom, the sound drops out and/or image freezes for 8-10 seconds every few minutes. Incredibly frustrating as I am teaching lecture courses online. 

[HeyDenise]

Has there been any answer/solution?

[lorrie322]

No, none 😞

The only "fix" I've found is to have zoom call my phone so I'm not using wifi for audio.

[HeyDenise]

Checking Verizon's promotions tonight...time to switch...too much money each month for this horrendous service

[vadimsf]

I have the same problem. I joined Xfinity a month ago and it was fine for the first two weeks and then I started getting Zoom to freeze every 10 minutes. I even got the same freeze when I connected my laptop directly to the router using ethernet cable.

I am using 300/10. How disappointing it is!!!!! My $80/mionth goes nowhere!!!

I would love any ideas/tips to avoid this?