New Poster
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1 Message
Re: Internet connection issues during video calls
I am having the exact same problem. I can connect my laptop directly to the modem by hardwire and monitor my connection. The connection drops for 800-900 milliseconds every 10-15 minutes. I'm assuming that's enough for the conference call to drop. All I hear from support is "everything is working like it should" I have logs to prove the issues and they do not want to see them. Very disappointing to have this expensive high speed internet and cannot work from home.
EG
Expert
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111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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