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Re: Internet connection issues during video calls

mtsully23
New Poster

Re: Internet connection issues during video calls

I am having the exact same problem. I can connect my laptop directly to the modem by hardwire and monitor my connection. The connection drops for 800-900 milliseconds every 10-15 minutes. I'm assuming that's enough for the conference call to drop. All I hear from support is "everything is working like it should" I have logs to prove the issues and they do not want to see them. Very disappointing to have this expensive high speed internet and cannot work from home.
EG
Expert

Re: Internet connection issues during video calls

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

 



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