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Re: Internet connection intermittently disconnecting throughout day and even overnight.

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Re: Internet connection intermittently disconnecting throughout day and even overnight.

We are experiencing this exact same issue.  T1 agent was no help. I called and reported this and a tech came out to our house March 20th...continued since then,  but I was told the supervisor told him it was a part that needed to be fixed and they were waiting to come in. I assumed it would resolve.  It has continued to get worse. Now I am being todl they can't find any issue.  I dont know how to run those reports but we get a not connected to wifi error at least twice an hour.  This is extremely frustrating. 

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Expert

Re: Internet connection intermittently disconnecting throughout day and even overnight.

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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